Customer Experience Ambassador
2 weeks ago
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.
About YouYou're excited to join a fast-growing, best-in-class software company, helping solve business-critical problems for our customers.
You bring strong analytical and problem-solving skills, paired with creativity and a proactive mindset.
You're passionate about technology and how software can drive innovation and business success.
You genuinely care about delivering outstanding service and helping customers get the most value from our solutions.
Deliver high-quality customer service and product support through chat, phone, and email, ensuring timely and effective resolution of customer queries.
Manage and maintain accurate case records, escalating or resolving issues in line with agreed SLAs.
Proactively improve the customer experience by identifying recurring issues, researching solutions, and sharing insights.
Promote the Access Customer Success Portal, update Knowledge Base articles, and contribute to continuous service improvement.
Ability to quickly understand technical concepts and develop a strong knowledge of our software products.
Excellent communication skills with a confident, clear, and empathetic approach toward both customers and colleagues.
Highly organized, adaptable, and able to manage changing priorities while maintaining focus on quality and results.
Positive, team-oriented attitude with resilience, enthusiasm, and professionalism—even during busy or challenging periods.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
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