Contact Center Shift Manager

21 hours ago


Bucharest bucharest Romania TotoGaming Romania Full time 60,000 - 120,000 per year

Căutămun Contact Center Shift Manager dedicat și proactiv pentru a se alătura echipeinoastre de suport clienți. Acesta va supraveghea operațiunile zilnice aleechipei de suport clienți pe durata turei sale, asigurând un serviciu de înaltăcalitate, rezolvarea eficientă a problemelor și respectarea politicilorcompaniei.Responsabilitati:Supraveghează și sprijină echipa de agenți de suport clienți pe durataturei sale. Motiveaza si oferă îndrumare și feedback pentru a asiguraperformanța optimă;Monitorizează interacțiunile dintre agenți și clienți pentru a asiguraconformitatea cu standardele și procedurile companiei. Efectuează verificăriale calității și oferă feedback constructiv;Urmărește și raportează indicatorii de performanță cheie (KPIs) precumnivelul serviciului, timpul de răspuns și satisfacția clienților;Asistă la formarea și dezvoltarea noilor membri ai echipei;Gestionează pauzele de tură și distribuția sarcinilor pentru a asiguraacoperirea adecvată și funcționarea eficientă. Asigurandu -se că toți membriiechipei sunt informați despre responsabilitățile lor;Aderă la și urmează regulile și liniile directoare listate în Manualul deReguli Interne RIVOGTG;Îndeplinește toate celelalte sarcinisolicitate de conducere.RequirementsMinim 6 luni de experiență în customer support; Minim 6 luni vechime in companie;Experiența anterioară într -un rol de supraveghere reprezinta un avantaj;Abilități excelente de leadership, comunicare și relaționare interpersonală. Abilități puternice de rezolvare a problemelor și atenție la detalii;Familiaritate cu instrumentele și sistemele de suport clienți. Cunoașterea industriei jocurilor de noroc este un avantaj;Fluență în limba română și engleză, atât scris cât și vorbit.



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