Assistant Shift Manager

3 days ago

Bucharest, Bucureşti, Romania FOYU LIVE Full time 15,000 - 30,000 per year

FOYU Live is a future-ready, player-centric entertainment universe—designed entirely for you, with cutting-edge tech, immersive experiences, and a strong sense of connection.

The Assistant Shift Manager is an integral part of the Management team and as such is required to observe the highest levels of professionalism and provide guidance to the staff. Will assist the Shift Manager to fulfil all requirements for a smooth operation, at the best of his/her abilities.︋︋︂︅︁︍︍​︀︀︁︁​︁︁︀​︉︆︋︋​︋︍︌︍︄︊︁︍︇

Requirements:


• Minimum 1–2 years of experience in the same position.


• Strong knowledge of online casino operations, game rules, and industry regulations.


• Excellent leadership and team management skills with the ability to motivate and guide staff.


• Strong problem-solving and conflict-resolution abilities.


• High level of integrity and responsibility, with focus on compliance and fair play.


• Excellent communication skills in English (both verbal and written).


• Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment.


• Willingness to work in shifts, including evenings, nights, weekends, and holidays.


• Ability to adapt quickly to operational changes and regulatory updates.

MAIN RESPONSIBILITIES:

  • Collaborates with the Shift Manager on duty in order to resolve immediate staff difficulties.
  • Collaborates with other departments for a smooth operation.
  • Monitors the operation, solves the human or technical issues that will occur during the shift and informs the other departments in accordance with our internal rules and regulations.
  • Enforces safety, sanitation and internal regulations.
  • Monitors operational quality and safety.
  • Responsible for handling employee complaints and providing counselling.
  • Constantly inspects studios, equipment and decor.
  • Ensures that the minimum capacity of the operation is met. In the case that a certain shift is understaffed, he/she will assist the Shift Manager to remediate the situation.
  • Fills in the hand over list for the incoming shift with all pending issues.
  • Constantly reports to Shift Manager on duty irregularities that can be fixed during downtime.
  • Inform Pit Bosses and Dealers of changes or amendments in company policies or procedures and ensure compliance.
  • Notify the Regional Manager and Dealer of changes to the Company's policies and procedures and ensure compliance with the new procedures and regulations.

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