Assistant Workplace Manager

JLL Supports The Whole You, Personally And Professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Here's a comprehensive job description for an Assistant Facilities Manager role within a global client account at JLL, incorporating the aspects you mentioned:

Title:
Assistant Workplace Manager
Job Summary:
We are seeking an experienced and dynamic Assistant Facilities Manager to join our global client account team at JLL. This role will be responsible for overseeing facility management operations, leading a diverse team of talents, managing senior stakeholders, and driving service optimization to increase account revenue. The ideal candidate will have a strong background in facilities management, excellent leadership skills, and a proven track record in client relationship management and service improvement.

Key Responsibilities:

Facilities Management Operations:

• Oversee day-to-day facilities management operations for the global client account
• Ensure compliance with health, safety, and environmental regulations
• Manage and coordinate maintenance, repairs, and renovations
• Develop and implement facilities management policies and procedures
• Monitor and analyze facilities performance metrics
• Coordinate with vendors and service providers to ensure high-quality service delivery

Team Leadership:

• Lead and manage a diverse team of facilities management professionals
• Provide mentorship, training, and development opportunities for team members
• Conduct regular performance evaluations and set clear objectives for the team
• Foster a collaborative and inclusive work environment
• Ensure effective communication and coordination within the team

Stakeholder Management:

• Act as the primary point of contact for senior client stakeholders
• Build and maintain strong relationships with key decision-makers
• Regularly communicate project updates, performance reports, and strategic recommendations
• Proactively address client concerns and resolve issues in a timely manner
• Collaborate with internal JLL departments to ensure seamless service delivery

Service Optimization and Revenue Growth:

• Identify opportunities for service improvements and cost efficiencies
• Develop and implement strategies to optimize facilities management processes
• Analyze market trends and client needs to propose new service offerings
• Collaborate with the sales team to identify upselling and cross-selling opportunities
• Contribute to the development of proposals and presentations for contract renewals and expansions

Financial Management:

• Assist in budget preparation and management for the client account
• Monitor and control expenses to ensure projects remain within budget
• Identify cost-saving opportunities without compromising service quality
• Prepare and present financial reports to senior management and clients

Continuous Improvement:

• Stay updated on industry best practices and emerging technologies in facilities management
• Implement innovative solutions to enhance operational efficiency
• Lead change management initiatives to drive continuous improvement
• Encourage and facilitate knowledge sharing within the team and across the organization

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field
• 5+ years of experience in facilities management, with at least 2 years in a leadership role
• Strong knowledge of facilities management principles, practices, and technologies
• Proven track record in managing large-scale client accounts
• Excellent leadership and team management skills
• Strong communication and interpersonal skills, with the ability to interact effectively with senior stakeholders
• Analytical mindset with a focus on process improvement and optimization
• Proficiency in facilities management software and Microsoft Office suite
• Project management certification (e.g., PMP) is a plus
• IFMA certifications (e.g., FMP, CFM) are highly desirable

This role offers an exciting opportunity to work with a global client, lead a diverse team, and drive innovation in facilities management. The successful candidate will play a crucial role in enhancing client satisfaction, optimizing services, and contributing to the growth of JLL's facilities management business.

About JLL –
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.