Customer Service

Location: Bucharest

Function: Supply Chain

Sub Function: Supply Chain - Customer, Logistics and Distribution

Type of Contract: Permanent

Key responsabilities:

Customer Service Support

• Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues
• Calculate operational objectives (KPI) by studying business functions; gathering information; evaluating output requirements and formats
• Provide data insight and support in working with data as part of ongoing projects and initiatives.

Logistics Analysis:

• Monitor inventory levels and coordinate with warehouses to ensure product availability.
• Analyse logistics performance metrics (KPIs) and propose improvement solutions.
• Proactively apply TPM methodology to drive improvements in service level and cost efficiency, lead improvement projects and support improvement teams with knowhow and resources

Cross-Functional Collaboration:

• Work closely with sales, procurement, and finance departments to synchronize activities.
• Propose solutions for improving logistics and customer relationship processes.

Reporting

• Supports the S&OP process, transportation, warehousing and RPM related activities and the sales department by sending out timely and accurate information
• Empties management reports in order to support order flow  and visibility
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Accurately input data into ERP systems and generate relevant reports.
• Understands the impact of Cost to Serve in Company strategy.
• Contribute to team effort by accomplishing related results as needed
• Supports the data continuity reports and analysis;
• Use data analytics tools to generate insightful reports on order performance, stock levels, and other key metrics, providing valuable insights to management for decision-making.
• Helps keep all reports used in the department up to date by extracting data from the systems used;
• Create a relevant reporting system which facilitates the understanding and control of influencing drivers in order to create the premises for initiating improvement actions and processes
• Ensures the collection and accuracy of all relevant data and drive automation in reporting processes to ensure an on-time and in-full reports delivery in line with business requirements
• Supports the transportation tendering process by analysing quotation, identifying running simulation for potential savings and proposing scenarios for carriers selection
• Provide reports and analysis to enable changes within transportation paterns and cross-functionally support other stakeholders with reliable and on time information and insights regarding transport related aspects
• Deliver reports and analysis to facilitate improvements in transport, fuel and modal efficiency to reduce CO2 emissions

General responsibilities

• Understands the financial and logistics costs impact in the organization.
• Understands the commercial processes and objectives and its relevance for the Logistics process and incorporates the commercial strategy
• Understands the interdependencies between S&OP, sales and supply chain process, customer service level, asset utilization and operating cost
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

Experience:

• Work with SAP specific reporting tools. Understand SAP tables and data extraction (SD model)
• Familiarity with logistics operations, supply chain processes & order management;
• Proficiency in using supply chain management software, ERP systems, and Microsoft Office Suite (Microsoft Excel is a must);
• Excellent communication skills to interact effectively with internal teams and external stakeholders.
• Detail-oriented with the ability to manage multiple tasks and prioritize workload efficiently.
• Knowledge of inventory management principles and logistics best practices.
• Understanding of transportation and freight forwarding processes is a plus.
• Problem-solving skills with a customer-centric approach to address issues effectively.

Other requirements (competencies, abilities, behaviors):

• Learning agility and analytical skills
• Excellent cross-functional cooperation and collaboration
• Strong attention to detail and organizational abilities.
• Solution-oriented with effective time management skills.
• Ability to work in a team and coordinate projects.

Additional skills and experience (constitutes a plus):

• Experience in optimization projects
• Knowledge or work experience covering: electronic data interchange EDIFACT or XML messages and debugging
• Knowledge of work experience covering: ETL in PowerBI Desktop,  PowerBI Service, Power Automation/Flow, Power Apps, Microsoft Access, SQL Language, RPA Tools

In Romania, HEINEKEN has more than 1.000 employees who works in one of the 3 breweries, on the field in Sales or at the Head Quarter.

We are the company with the most diversified portfolio of beer and cider on the Romanian market and we offer our consumers quality products, extraordinary brands and unique experiences.

We are dynamic people, who put passion in everything they do.

We believe that working at HEINEKEN Romania means more than producing beer and cider: it means developing new products and bringing unique experiences into the lives of people who choose to consume the products in our portfolio.