Customer Service Representative
1 week ago
Customer Service Representative
Location: Bucharest, Romania
Do you have a passion for technology and a desire to help customers get the best out of their electronic devices? We are looking for a dedicated and tech-savvy Customer Service Representative to join a dynamic and innovative organization specializing in smart consumer technology.
Key Responsibilities:
- Engage with customers through phone and email to address technical inquiries and provide troubleshooting assistance.
- Offer expert advice on hardware, software, operating systems, and general troubleshooting techniques, with a strong focus on smartphone products.
- Handle escalated technical issues efficiently, ensuring a professional and high-quality resolution.
- Collaborate closely with internal teams to deliver exceptional customer service and maintain high standards.
What We're Looking For:
- Passion for technology and a keen interest in electronic products, particularly smartphones.
- Exceptional communication skills, with fluency in German.
- Strong problem-solving abilities with a customer-centric approach.
- Prior experience in technical customer service or support is preferred.
- A college diploma or higher education qualification is required.
Why Join Us?
This is an excellent opportunity to work with a forward-thinking and fast-growing company that values innovation and customer satisfaction. If you enjoy solving problems, learning about cutting-edge technology, and making a difference for customers, we want to hear from you.
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