Service Manager – Customer

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us

How you will make an impact?

You will play a key role in ensuring that METRO's customer and FSD data services remain reliable, accurate, and aligned with business needs across countries. By maintaining high data quality and enabling seamless data flows between systems, you will directly support the success of METRO's digital commerce and customer operations.

Working closely with business stakeholders and engineering teams, you will identify improvement opportunities, enhance data validation processes, and contribute to a scalable and future-ready customer data foundation.

Please note that this role is open
also for candidates in Brasov and Cluj.

Job Description

Your Responsibilities:

• Manage core customer data services: Customer Data Quality, Customer Cache, Target Group Management Solution, and FSD Customer Master Data;
• Ensure high data accuracy and consistency across validation logic, correction processes, and system integrations;
• Drive data quality improvement initiatives, define KPIs, monitor performance, and initiate corrective measures;
• Oversee incident and problem handling, including root cause analysis and post-mortem follow-up;
• Control and optimize costs for services within the assigned scope;
• Coordinate CDQ & customer activations and maintain close alignment with platform and country stakeholders;
• Collaborate with technical teams to embed quality checks and validation mechanisms into data flows;
• Ensure clear communication and documentation of change requests, and dependencies.
• Represent the area in cross-platform and management reviews, ensuring alignment with overall platform strategy;
• Contribute to the continuous evolution of the data management and validation ecosystem across METRO digital.

Qualifications

Required key competencies and qualifications:

• Strong background in Product or Service Management, ideally within data or platform- driven environments;
• Proven expertise in data quality management, validation logic, and master data processes;
• Experience managing several products/services in parallel with complex interdependencies;
• Ability to perform structured incident and change management, including impact analysis and stakeholder communication;
• Solid understanding of technical integrations (APIs, data pipelines, validation frameworks);
• Skilled in stakeholder management across business and technical teams;
• Proficiency in backlog tools (e.g., Jira, Azure DevOps) and familiarity with Agile delivery models;
• Strong analytical and problem-solving mindset; able to translate technical data issues into business impact;
• Excellent communication skills in English (written and verbal);
• Hands-on, structured, and collaborative working style with ownership for end-to-end service quality.

Additional Information

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You'll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now

Position grade within our career framework: Service Manager Grade 2 (Md5).