Customer Services Advisor

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire

The British Council is looking for a Customer Services Advisor to deliver high-quality services to both internal and external customers, ensuring their needs are met while supporting the organisation's objectives. This role is key to creating a professional, welcoming, and efficient experience for everyone who interacts with our Teaching Centre and Exams services.

As the first point of contact, you will manage enquiries in person, by phone, and via email, using systems such as the Teaching Centre Management System, online exam registration platforms, and internal databases. You will be expected to provide accurate information about British Council services, identify customer needs, and match them with the most suitable options. Promoting and cross-selling services, handling feedback, and ensuring timely responses are essential parts of the role.

You will be responsible for registering customers for English courses and exams, maintaining and updating customer accounts, and ensuring the customer services area is well-organised and stocked with up-to-date materials. You will also assist in organising office events, handle payments, reconcile daily revenue, and ensure the confidentiality and security of all transactions and documents.

In addition to customer-facing duties, you will support administrative tasks, contribute to team targets, and ensure compliance with safeguarding, equality, diversity, and health and safety policies. You will be expected to complete mandatory training, manage information in line with data protection standards, and actively plan your professional development in agreement with your line manager.

If you are enthusiastic about delivering excellent customer service, enjoy working in a dynamic environment, and are committed to continuous improvement, we invite you to apply and become part of the British Council team.

Qualifications & Experience:

Minimum / Essential

• English (C1 – Common European Framework)
• Romanian (C1 – Common European Framework)
• University Degree in any subject or qualification in a relevant field

Desirable

• Proven experience in customer service

Important information:

Location: Bucharest, Romania

Pay-Grade: 2/J

Salary: 3 042 RON net per month + additional benefits

Contract: Fixed term - 1 year with possibility of extension

Requirement: Candidates must have the pre-existing right to work in Romania.

Mobility / relocation / visa sponsoring support will not be provided.

Closing date for applications: Monday, 17 November 2025; 23:59 EET

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email