Claims management specialist

Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Claims management specialist - Process Associate -  French – Hybrid Bucharest 
Perform operational tasks within all Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible for ensuring Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with stakeholders.
Responsibilities

•    Accurate and timely claim investigation 

•    Escalation (to Collections) of invalid claims, that translate into collectable amounts 

•    Execute guardrail setting 

•    Accurate and timely claim investigation 

•    Escalation (to Collections) of invalid claims, that translate into collectable amounts 
Off Promo settlement by credit note creatio

Accountabilities

•    A Off Promo settlement by CSB allocated to relevant account from suspend account with rebate agreement as reference 

•    Accurate and timely pricing & Logistic claim investigation with credit note creation

•    Escalation (to Collections) of invalid claims, that translate into collectable amounts 

•    Off Promo & Commercial Contract settlement by credit note creation 

•    Off Promo& Commercial Contract settlement by CSB allocated to relevant account from suspend account with rebate agreement as reference

Preferred qualifications 

•    Bachelor's degree 

•    Customer Focus (focus on internal customers and impact on our external customers); Experience in Claims Management will be an asset

•    Bias for action (focus on results and use of intelligent risk taking) 

•    Team Alignment (team player; supports and respects others) 

•    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise) 

•    Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow) 

•    Good communication skills, ability to cooperate with customers 

•    Problem solving and decision-making ability 

•    Ability to work with various IT applications (SAP, High Radius, reporting tools, Power BI, customer portals etc.) 

•    Analytical skills 

•    Customer service orientation 

•    Ability to work effectively under pressure  

•    Knowledge of MS Office 
Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.