Head of Claims Global Support

3 days ago

Bucharest, Bucureşti, Romania SCOR Full time 60,000 - 120,000 per year

This is a multi-faceted global claims leadership role, supporting the Global Head of Claims in the design and execution of claim objectives for the P&C Division.

The Head of Claims Global Support is responsible for the development and implementation of the governance and control environment for claims, including the oversight of procedures and controls enabling the claims team to deliver a best-in-class claims service to clients and other key internal & external stakeholders.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

Develop, implement and maintain an efficient, effective and compliant governance and control environment for the SCOR Global P&C Claims Function, enabling the claims management team to collectively deliver the required claims management service to key internal and external stakeholders on a consistent and cost-effective basis.

P&C Global Claims is a SCOR central transverse function that oversees the claims activities within each Hub across SCOR Global P&C, ensuring the proactive adjustment and management of claims reserves, and the timely provision of accurate management information to SCOR P&C leadership.

Key duties and responsibilities

The Head of Claims Global Support will:

Oversee the ongoing operation of "business as usual" activities, including:

Cat & major risks event and quarter close processes

ICS Control frameworks for all areas for which Claims has responsibility

Guidelines, procedures & claims governance

Manage the following teams:

Global Major Events & Closing team

Governance and Control team

Liability Portfolio Management team

Specifically:

Member of the Claims Executive Committee

To oversee the cat, major risk and quarter close process and identify & pursue opportunities for improvement

Oversee the management of the Global Claims ICS procedures and controls, ensuring that the impact of any changes on guidelines, procedures and controls, is understood and that the documentation is kept under review & updated as required, both globally and at local legal entity level

Oversee the interaction with internal & external auditors on a global basis (relationship management, provision of data requests)

Manage the Travel & Expense budget for Claims and ensure that the Global Head of Claims has oversight and detailed analysis on budget vs spend on a regular basis

Act as focal point for the Claims Executive team regarding design and enhancements to dashboards, KPIs and reporting solutions for Claims globally

Liaise with the Head of Claims Operations to ensure that the Claims and Claims Operations teams are working together and collaboratively to deliver operational support to the Claims teams globally.

Contribute to systems projects and strategic initiatives as required on behalf of Claims.

**Required experience & competencies**

Extensive (re)insurance claims management experience

Experience in an operations management role in an international (re)insurance company or Lloyd's Syndicate

Good communication skills required - will need to coordinate, collaborate and influence key stakeholders in many functions including underwriters, finance and actuarial functions and other support staff in all hubs/offices in different countries.

Strong organisational skills - ability to manage multiple projects and work-streams simultaneously

Excellent Stakeholder management and interpersonal skills essential

Strong Microsoft Office Skills required; PowerPoint, Excel, Word & Visio to advanced level

Knowledge of reporting tools (e.g. Business Objects, Tableau) highly advantageous, but not essential); Knowledge of SharePoint & MS Project desirable

Strong attention to detail

Self-motivated with good drive and enthusiasm; confident, requiring minimal direction & supervision

Ability to manage & motivate a small team, as well as influence others in a matrix reporting environment

Strong awareness of global legal & regulatory environment

Travel to other SCOR offices will be required.

**Required Education**

University Degree 2:1 or equivalent desirable but not essential

Professional Qualification (e.g. ACII) also desirable but not essential

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