Head of Claims Global Support

Develop, implement and maintain an efficient, effective and compliant governance and control environment for the SCOR Global P&C Claims Function, enabling the claims management team to collectively deliver the required claims management service to key internal and external stakeholders on a consistent and cost-effective basis.

P&C Global Claims is a SCOR central transverse function that oversees the claims activities within each Hub across SCOR Global P&C, ensuring the proactive adjustment and management of claims reserves, and the timely provision of accurate management information to SCOR P&C leadership.

Key duties and responsibilities

The Head of Claims Global Support will:

 

• Oversee the ongoing operation of "business as usual" activities, including:

  • Cat & major risks event and quarter close processes

  • ICS Control frameworks for all areas for which Claims has responsibility

  • Guidelines, procedures & claims governance

• Manage the following teams:

  • Global Major Events & Closing team

  • Governance and Control team

  • Liability Portfolio Management team

Specifically:

 

• Member of the Claims Executive Committee

• To oversee the cat, major risk and quarter close process and identify & pursue opportunities for improvement

• Oversee the management of the Global Claims ICS procedures and controls, ensuring that the impact of any changes on guidelines, procedures and controls, is understood and that the documentation is kept under review & updated as required, both globally and at local legal entity level

• Oversee the interaction with internal & external auditors on a global basis (relationship management, provision of data requests) 

• Manage the Travel & Expense budget for Claims and ensure that the Global Head of Claims has oversight and detailed analysis on budget vs spend on a regular basis

• Act as focal point for the Claims Executive team regarding design and enhancements to dashboards, KPIs and reporting solutions for Claims globally

• Liaise with the Head of Claims Operations to ensure that the Claims and Claims Operations teams are working together and collaboratively to deliver operational support to the Claims teams globally.

• Contribute to systems projects and strategic initiatives as required on behalf of Claims.

Required experience & competencies

• Extensive (re)insurance claims management experience

• Experience in an operations management role in an international (re)insurance company or Lloyd's Syndicate

• Good communication skills required – will need to coordinate, collaborate and influence key stakeholders in many functions including underwriters, finance and actuarial functions and other support staff in all hubs/offices in different countries.

• Strong organisational skills – ability to manage multiple projects and work-streams simultaneously

• Excellent Stakeholder management and interpersonal skills essential

• Strong Microsoft Office Skills required; PowerPoint, Excel, Word & Visio to advanced level

• Knowledge of reporting tools (e.g. Business Objects, Tableau) highly advantageous, but not essential); Knowledge of SharePoint & MS Project desirable

• Strong attention to detail

• Self-motivated with good drive and enthusiasm; confident, requiring minimal direction & supervision

• Ability to manage & motivate a small team, as well as influence others in a matrix reporting environment

• Strong awareness of global legal & regulatory environment 

• Travel to other SCOR offices will be required.

Required Education 

• University Degree 2:1 or equivalent desirable but not essential

• Professional Qualification (e.g. ACII) also desirable but not essential