Aftersales Customer Service

20 hours ago

Bucharest, Bucureşti, Romania Hoval Full time €15,000 - €30,000 per year

Job Responsibilities

Informatii generale:

Un important producător de sisteme de încălzire și ventilație, cu sediul central în Liechtenstein, cu o istorie de aproape 80 de ani de prezență globală, își caută sucursala românească cu birou situat în București pentru un coleg entuziast cu expertiză administrativă și / sau tehnică. Apreciem abordarea proactivă, spiritul de lucru în echipă și disponibilitatea de a învăța lucruri noi.

 Drawing up invoices and sending them to clients

 Establishment of a cash register and keeping records of cash payments (when / if applicable)

 Preparation of documentation and communication with external accounting agency

 Track revenue and payments

 Payment collection, communication with debtors

 Collecting and archiving contracts with suppliers and clients

 Using the SAP information system

 Extracting various reports from SAP

 Other tasks assigned by the hierarchical boss depending on the candidate's abilities and ability

 Propose supporting marketing activities collaboration with sales and service teams

 Keeping accuracy and preparation of technical documentation (manuals, warranty certificates, etc.)

 Evidence of company certifications

 Spare parts inventory

 Spare parts orders/stockkeeping/dispatch

 Completing / updating the customer base within a specialized software

 responsibility for 24/7 helpdesk

 responsibility for servis database/service modul in SAP:

- creation and modification of customer´s data

- service contracts

- activities planning and service reports

 on-going improvement of offered services

Skills Required

 Higher economic or technical education completed or in progress

 Attention to details, proactivity, thinking out of the box

 english on communication level (B2 preffered)

 good analytical and problem-solving mindset

 business and organizational mindset

 Knowledge of using Microsoft Office pack at medium level

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