Change Manager
2 weeks ago
We are looking for a
Change Manager
to join our team in Bucharest. The ideal candidate will have experience in Telecom Change Management, NOC operations, and Core Network environments, with a strong understanding of service management processes and ITIL principles.
Main activities and tasks:
- Manage the full lifecycle of all operational changes, ensuring minimal disruption to services and customers.
- Record, analyse, and assess all Change Requests (CRs) raised for the live network.
- Conduct thorough impact analysis of proposed changes, including risk and dependency assessments.
- Authorize, coordinate, and schedule changes in line with Change Management process.
- Plan and control change implementation activities, ensuring compliance with approved Methods of Procedure (MoPs).
- Oversee testing and validation of changes before, during, and after deployment.
- Ensure all changes are properly documented and stored in the Change Repository.
- Evaluate quality and precision of change execution, tracking success rate and identifying improvement areas.
- Act as the single point of contact for stakeholders regarding planned changes and status updates.
- Ensure clear communication with operators, vendors, and support teams on planned and emergency changes.
- Provide governance and reporting on all changes, including KPIs such as first-time success rate, failed changes, and change-related incidents.
- Ensure alignment with project's change categories, risk levels, and lead times.
- Support continuous improvement of the Change Management process, driving automation and simplification for faster time-to-market.
- Assist in ensuring readiness for release deployment, transition to operations, and handover to Problem/Incident Management when necessary.
Required Experience:
- Good knowledge of Telecoms and managed network services.
- Experience in Change, Release, or Project Management in NOC environments.
- Direct experience with service management tools and ITIL Change Management.
- Telecom-related Certifications would be an advantage.
Specific skills & technical knowledge:
- Working experience with Ericsson Core Network domains, including PS, CS, IMS, and VAS.
- Knowledge of 5G architecture (SA and NSA) and protocols.
- Understanding of Mobile Networks 2G/3G/4G/5G and network protocol stacks.
- Knowledge of NFVI and Cloud Native.
- Basic knowledge of IP Interworking.
- Professional level of English it's a must.
What we offer:
- Growth Opportunities – Support for learning and career advancement.
- Work-Life Balance – Flexible hours and hybrid work options.
- Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
- Generous Time Off
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