Key account support
18 hours ago
Role Summary
The main responsibility of this role is to manage the process between ordering of vehicles and delivery of them to the end customer and to provide support for the key account position. This is achieved by working in a structured methodical way adhering to defined processes and procedures. Organisational skills are essential as many activities are deadline driven. Focusing on communication with internal and external (eg suppliers, other departments, etc),
Profile:
Attention to detail - Working in a conscientious, consistent and thorough manner
Communication - Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus
Customer Focus - Providing service excellence to internal customers
Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Planning and Organizing - Reaching goals that are central to organizational success by making and following plans and allocating resources effectively
Teamwork - Working collaboratively with others to achieve organizational goals
Business perspective - Using an understanding of business issues, processes and outcomes to enhance business performance
Products and services - Maintains an up to date understanding of products and services necessary to perform duties and tasks. Understands Scania products and services value proposition connected to processes and business.
Using Information Technology - Using software and information technology to accomplish one's work.
Work under pressure
Pro active attitude
Basic Technical skills
Adaptable
Job Responsibilities
Provide administration support as part of the sales team to ensure the smooth, efficient, and accurate preparation for allocation of a customer order.
Ensure sufficient information (e.g. financing, sales agreement) is gathered from the customer and documented to fulfil prerequisites needed to allocate a customer order (from stock or to factory).
Collate required documents, create and maintain a vehicle order pack for each and every order
Identify and follow up on other customer requirements, such as vehicle items to be installed in the workshop and/or by third party suppliers
Collate required information and raise internal work orders for workshop installed items
Collate required information and raise purchase orders for third party installed items
Support key account ensure in a timely manner that customer financing arrangements are secured and in place
Ensure in a timely manner that other customer service requirements are addressed, such as R&M Contract
Put demand to aftersales to ensure service schedules are created and sent to the customer (part of vehicle admin)
Link between Key Account and support functions
Provide administration support as part of the sales team to ensure the smooth, efficient, and accurate preparation for delivery of vehicles to specific deadlines
Plan all activities (delivery plan) between receipt of chassis from factory and delivery to customer
Manage delivery plan identifying and responding to potential deviations
Receive, collate and process purchase invoices from the workshop and third party suppliers, and allocate them to the correct vehicle order
Make preparations for vehicle handover, ensuring all prerequisites for releasing vehicles are fulfilled
Make reservations for demonstration vehicles, ensuring they are released to customers with the correct documentation in place
Education
- Post-Secondary Non-Tertiary Education Level 4
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