Collections, Claims

2 weeks ago

Bucharest, Bucureşti, Romania Genpact Full time €25,000 - €40,000 per year
Responsibilities
  • Examine claims documents received
  • Examine documents to settle any required adjustments
  • Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
  • Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
  • Issuing, checking and sending dunning letters / Collection letters
  • Resolve deductions & disputes
  • Follow up on accounts and on disputed items
  • Identify potential claims to be called out and refer to appropriate personnel
  • Remain abreast of company and industry changes as well as changes in internal processes and procedures
  • Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information
  • Work with the Accounting team to book corrections and assure ledger
  • Support ad hoc requests from Business groups and local units
  • Provide required monthly reports
  • Successfully graduating the training plan attached to the position and the tasks;
  • Updating the working procedures periodically;
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
  • Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
QualificationsMinimum qualifications
  • Language level: Slovenian C1 & English B2
  • Graduate / Post-graduate in Business Management or similar
  • Anti-money laundering relevant certifications are nice to have
  • Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
  • SAP working experience is a must
  • Previous working experience on OTC – Collections is an advantage
  • Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
  • Good verbal and written communication skills and able to deliver results in time
  • Working experience with various countries and cultures would be a plus
  • Insurance Certification/ experience would be a plus
Preferred qualifications
  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
What can we offer?
  • Attractive salary;
  • Stable job offers - employment contract;

Genpact

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