Regional Operations Manager

Regional Operations Manager (EMEA)This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The EMEA Regional Operations team is part of the Partner Operations Organization and covers major processes such as: Channel Data Management, Financial Claims, Partner Compensation and Development Funds. You use your deep expertise to tackle both everyday business challenges and more complex problems—always considering and recommending smarter, practical alternatives. You comfortably navigate issues of varied size and complexity and sometimes take the lead on projects or teams—guiding decisions, validating information, and helping everyone make confident choices.You exercise independent judgment to pinpoint the best solutions and adapt to most unique situations with ease. When you encounter especially tricky scenarios, you're comfortable reaching out for guidance to ensure your decisions are sound.

How you will make your mark:

• First point for contact for HPE partners (distributors/resellers) and internal stakeholders on any data collection topic; owner of the regional Sell-out/Sell-to data collection process

• Ensures that partner data is accurately reported and available in the system as per the agreed frequency (daily/weekly/monthly).

• Ensures that the reported data is as per the agreed HPE quality and confidentiality standards.

• Provides support, assistance and solutions on any issue generated by partner reporting, involving as necessary any relevant HPE party.

• Ensures stakeholder engagement assesses/gathers business needs from users centrally and locally, communicates results and agrees on action plan moving forward. 

• Identifies and actively manages any deviation in terms of data reporting from the standards required by HPE in terms of layout, content and quality; provides solutions to the issues and coordinates resolution with all relevant internal and external parties and follows up with partners not complying with reporting quality requirements.

• Manages issue detection and resolution; acts as point of escalation for issues with tools, data quality, failing KPIs); leads escalations/investigation on most critical issues.

• Escalate collection and/or quality issues to local management and EMEA partner sales support teams.

• Monitors operational performance metrics of the process.

• Ensures proactive communication to users (incident, maintenance, application evolution etc.).

• Provide Partners with financial claims operational support on all related queries; claims consolidation in order to reduce partner workload and obtain faster claim validation (support provided with an SLA of 2 WD)

• Support partners and internal stakeholders on major system issues, updates, changes, IT implementations, evaluation of risks, process improvements

• Metrics reviews and KPI achievement (Keep rejection rate at 10% and payment TAT at 95%)

• Back-end team support from the front-end team for FC: working together as 'one-team' on open cases, providing approvals, additional information, reinforce back-end communication to all relevant stakeholders.

• Provide support to partners and sales representatives within an SLA of 48 hours on all the subjects related to the compensation programs (compensation for Distributors and Resellers, Cash Engine, Payments etc.) through emails, phone calls or other internal HPE instruments, in an appropriate and timely manner.

• Solving daily problems related to compensation programs by cooperating with: Sales Operations, Sales Department, Channel Finance, Partners (resellers and distributors) and other parties involved.

• Monitoring and fully executing the compensation processes for the Partner Portfolio in a proactive manner, in order to ensure target setting, bonus visibility, disputes solving, bonus calculation and payment in an appropriate and timely manner.

• Escalation management for Partners/Audit.

• Executing certain processes that are specific to countries where they are legally imposed.

• Collaborating with the distributors' AOM (Account Operations Manager) in analysing the use of financial resources of the DF (Development Funds) program, along with recommendations for investments.

• Coordinating the planning and approvals for the Development Funds.

• Monitoring claims and payments status and escalating to the partner/PSS (Partner Sales Support)

• Assisting the partners/ the PSS in solving issues that arise with claims or payments.

• Offering training for interested parties/partners regarding the DF process;

• Becoming the support interface for 1st degree escalations for partners/ accounts.

• Monitoring the process and gaining expertise on the compensation program (processes alignment, using the tools and webpages containing information on the program, internal escalations; monitoring the payments and validation teams);

• Ensuring the documentation and optimization of operational processes.

• Ensure proactive follow up with partners and reply within 48 hours

About you:

• Bachelor's or Master's degree in Business Management or equivalent

• Typically 4-6 years experience

• Strong analytical, statistics and problem-solving skills

• Excellent written and verbal communication skills in English

• Ability to effectively communicate sales support plans, proposals, and results, and negotiate options at management levels.

• Advanced knowledge of sales/client support.

• Proven and extensive MS Excel, Business Objects and share point management knowledge

• Strong project management and communication skills, with ability to build and maintain strong internal/external relationships.

• Prior work experience in a business and partners support role

• Strong Customer focus.

• Knowledge of Channel business model, partner facing experience or knowledge of local channel market and players is a plus

• High accuracy level, attention to details.

• Organizational and planning skills.

• Adaptability and fast-learning capacity

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Sales Operations

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

---