Director of Omnichannel Operations

2 weeks ago

Bucharest, Bucureşti, Romania Global HR Services Full time €60,000 - €80,000 per year

We are looking for an experienced
Director of Omnichannel Operations
with extensive experience in the gambling industry for our client
Amusnet Romania SRL
. The role requires a combination of strategic thinking, strong leadership, and an ability to collaborate across departments to ensure the customer experience is cohesive and efficient.

If you have a passion for the gambling industry, a strong background in omnichannel operations, and a track record of executing high-impact campaigns, we want to hear from you

The responsibilities span across several areas:

  • Strategic Planning:
    Develop and implement omnichannel strategies that align with business goals, focusing on creating a unified customer journey.
  • Operational Oversight:
    Manage day-to-day operations, ensuring consistent customer experiences across all touchpoints.
  • Cross-Functional Collaboration:
    Work with various teams, including marketing, sales, IT, and digital, to align efforts and remove barriers between channels.
  • Customer Experience Improvement:
    Drive initiatives to enhance the customer experience, such as improving website functionality, expanding shipping options, and increasing inventory visibility.
  • Performance Measurement:
    Establish key performance indicators (KPIs) to measure the success of omnichannel initiatives and identify areas for improvement.
  • Process Optimization:
    Standardize and optimize omnichannel processes, leverage new tools, and implement best practices for greater efficiency.
  • Team Leadership:
    Lead and guide teams of digital channels and operations managers.

Ideal Candidate:

  • Experience
    : Proven experience working in the gambling industry
    years)
    with a deep understanding of the market, customer behaviors, and regulations.
  • Omnichannel Operations Expertise:
    A track record of developing and executing omnichannel strategies, ensuring a smooth and effective cross-channel campaign management within a regulated industry.
  • Technical Skills:
    Comfortable with advanced technology stacks and specific tools, SAP knowledge is mandatory.
  • Advanced Analytical Skills
    : Demonstrated ability to analyze complex data sets and translate insights into actionable strategies.
  • Leadership and Innovation
    : Excellent leadership skills with the ability to work collaboratively across different teams, a proactive problem solver with the ability to innovate, overcome challenges, and drive improvements in operational processes.

What we offer:

  • Competitive salary package
  • Meal tickets
  • Performance-based bonuses
  • Premium medical subscriptions with Regina Maria
  • Permanent employment with long-term stability
  • Opportunities for personal and professional development

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