ICT Helpdesk Officer

2 weeks ago

Bucharest, Bucureşti, Romania Garanti BBVA Romania Full time 20,000 - 25,000 per year

Requirements

Hardware experience (PC, Printers, Scanners, Telephony);

MS Windows, MS Office;

Microsoft Active Directory, Exchange general knowledge;

Networking concepts;

English: advanced level;

Excellent communication skills;

Support services aptitudes. Responsibilities

Respond to incidents reported by users and addressed to the support team through the ticketing system, telephone or e-mail;

Diagnoses problems through discussions with users and provides the necessary support in identifying, isolating and solving reported problems;

Actively participates in the project of migrating users from desktop to laptop;

Installing and configuring laptops/desktops for new users;

Provides support for logging in and configuring new user profiles;

Solves other received tasks, as necessary.

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