Helpdesk Specialist

2 weeks ago

Bucharest, Bucureşti, Romania BIA Human Capital Solutions Full time 18,000 - 25,000 per year

Responsabilitati principale:

Preluarea si inregistrarea solicitarilor de suport (sistem ticketing, telefonic, email).

Diagnosticarea si rezolvarea problemelor tehnice de nivel 1 (hardware, software, retea, aplicatii interne).

Escaladarea incidentelor complexe catre nivelul superior (L2/L3).

Monitorizarea si actualizarea statusului ticheteleor pana la rezolvare.

Instalarea si configurarea de echipamente IT (PC-uri, laptopuri, imprimante, telefoane).

Oferirea de training de baza utilizatorilor finali (cum se utilizeaza aplicatiile, cum se evita erorile frecvente).

Mentinerea documentatiei tehnice si a procedurilor actualizate. Studii medii sau superioare (preferabil profil IT sau tehnic).

Cunostinte de baza Hardware/software si retelistica (Windows, Office, e-mail, VPN).

Abilitati de diagnosticare si rezolvare probleme tehnice de nivel entry/mid.

Orientare catre client si abilitati excelente de comunicare.

Capacitatea de a lucra organizat si de a prioritiza sarcini.

Disponibilitatea deplasarii ocazionale la punctele de lucru din tara in functie de necesitati.

Experienta anterioara pe un rol de Help Desk/Support IT.

Experienta cu sisteme de ticketing. Beneficii:

Oportunitatea de a lucra intr-o companie de succes si in plina dezvoltare;

Tichete de masa;

Flexibilitate program de lucru;

Acces la platforme de specialitate pentru cursuri;

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