Junior IT Help Desk Support

1 week ago

Bucharest, Bucureşti, Romania SIBS ROMANIA Full time 20,000 - 25,000 per year

We are SIBS Romania. We operate in the area of financial services for banking and retail and we are passionate about simplifying daily life by innovating financial technology.

We believe that teamwork is a key element in achieving success, and we are proud to work with talented, persevering people who are not afraid to express their most creative ideas. We make a priority to ensure a workplace that drives, engages and retains them.

What makes SIBS a Great place to work?

Here are a few highlights:

  • The
    team:
    you'll work with team players that are smart & friendly and that really care about the work they do, and there are plenty of happy hours and team building events to connect outside work;
  • The
    growth and innovation
    : as part of a growing team, you'll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovation on the exciting and fast growing payments industry;
  • The
    benefits
    : you'll have access to a generous benefits package, like access to Bookster library, a top health insurance and competitive salaries with performance rewards.

Ideal Candidate:

SIBS Romania is looking for the right person to provide
helpdesk support
,
technical consultancy, and assistance
to system users across the company.

The role involves
installing, modifying, and performing minor repairs
on company computer networks, hardware, and IT systems.

The candidate will
troubleshoot issues and provide appropriate recommendations or actions
to resolve them effectively.

Responsibilities:

  • Troubleshoot system and desktop issues, diagnose and resolve hardware/software incidents;
  • Provide alternative solutions for issue resolution when needed;
  • Contribute to the development of IT policies, processes, and procedures;
  • Install and provide support for standard office applications;
  • Handle incidents and service requests within defined SLA limits;
  • Manage and prioritize multiple open cases simultaneously;
  • Create and administer user account management in Active Directory.

Qualifications:

  • Previous experience working in a similar helpdesk environment, with typical applications and ticketing systems;
  • Good PC operating skills (Microsoft Office – Word, Excel, E-mail);
  • Knowledge of network troubleshooting and TCP/IP;
  • Familiarity with Windows 11 and iOS operating systems;
  • Calm and self-controlled, with strong attention to detail and good multitasking skills;
  • Solid understanding of information security principles;
  • Excellent troubleshooting abilities and quick problem-solving skills;
  • Responsible, polite, flexible, team-oriented, with strong communication skills;
  • Good command of English (conversational level);
  • ITIL certification is considered an advantage.

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