Provider Contract Management Team Lead

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.

Job role
We are hiring a talented Provider Contract Management Team Leader to join our team in Bucharest office. The Commercial, Contract, Governance and Performance Manager ensures the efficient management of outsourcing relationships.

What You Will Do

• Manage the Provider Contract Management team to ensure smooth service delivery

• Taking over responsibility for the team and ownership of its processes:

• Managing the task allocation, team performance results, ensuring business continuity during off time of the team (scheduling in advance the vacation/training period, business continuity plan, working attendance)

• Assistance offered to team members related to different topics and finance systems (SharePoint, Service Now, SAP CAP, Ariba, Success Factors)
• Providing process guidance, coaching and training to the team based on customer's requirements

• Keep the team motivated to deliver results at agreed standards

• Operational excellence through process improvements, innovation and efficiency:

• Ensuring that all escalations are attended and resolved in time

• Volume reporting and provider management
• Process optimization and implementation
• Acting as an touchpoint support between the team and main stakeholders
• Developing and implementing new ideas for business growth, process optimization or transfer of new tasks within the team (especially during handover and transition process)
• Responsible for the quality management of all process documentation (SOPs, user manuals) elaborated by the te
• Conduct the recruiting process for new team members
• Other management reporting and responsibilities as per the business needs

• Ad-hoc reports, analysis, requests

• Implements and maintains contractual governance scheme and manages the escalation within the respective contract / process;

• Ensures effective definition of contracts and processes and an updated documentation of them
• Drives monitoring of risks and contingency and ensures IRCS controls are performed and documented;
• Controls and steers contractual performance by defining, adapting and monitoring various quality performance indexes

What You Bring

• Knowledge of the group and Allianz Technology structure, existing process landscape, standards and organization and relevant products and services
• Has both profound knowledge and work experience of processes, procedures and concepts within own discipline, as well as basic knowledge of related topics in the overall context;
• Possessing legal and insurance business knowledge;
• Applying project and quality management, consulting and organizational transformation and change management skills;
• Being assertive and convincing in negotiations and possessing analytical thinking;
• Living the four Allianz People Attributes: Customer & Market Excellence, Collaborative Leadership, Entrepreneurship and Trust

You have

• Higher education degree in business administration, economics, IT, law or comparable qualification. MBA is a plus;
• People skills, focused on people development
• Fluency in English, both written and spoken;
• Knowledge of MS Office (Word, Excel, Power point);
• Relevant work experience in business processes of the provided service: Minimum 5 years previous experience in Contract Management;
• Certification in contract and commercial management, e.g. International Association of Contract and Commercial Management, IACCM;

What We Offer
We support your well-being

• Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growth
Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work
We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.

Allianz Group, , a trusted global insurance and asset management company, values inclusion, and integrity at its core. We foster an empowering environment that supports employee ambitions and challenges. Committed to fairness, we welcome applications from individuals of all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. At Allianz, we encourage you to bring your whole self to work

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