ServiceNow Business Analyst

2 weeks ago

Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €104,000 - €130,878 per year

Who we are

Our client is a leading provider of insurance and financial services in the UK. We are committed to innovation, customer-centricity, and delivering value through technology. Our ServiceNow platform is a key enabler of operational efficiency and digital transformation, and we're continuously evolving it to meet the needs of our business and customers.

What you'll be doing

  • Collaborating with stakeholders to gather, refine, and document requirements across various ServiceNow modules.
  • Advocating for Out-of-the-Box (OOTB) capabilities to ensure scalable and maintainable solutions.
  • Challenging proposed custom solutions when configuration can meet the same business need.
  • Translating business requirements into clear user stories and acceptance criteria.
  • Working across different areas of the ServiceNow platform to ensure consistency and alignment with best practices.
  • Supporting testing, training, and change management activities related to platform improvements.
  • Building strong relationships with engineering, product, and operational teams to ensure successful delivery.

What you'll bring along

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 5 years of experience in a similar role.
  • Solid understanding of ServiceNow's Out-of-the-Box capabilities across multiple modules.
  • Experience working in Agile environments with cross-functional teams.
  • Ability to critically assess technical proposals and guide stakeholders toward optimal platform usage.
  • Comfortable navigating and contributing across different areas of the ServiceNow platform.
  • Strong analytical, communication, and stakeholder engagement skills.
  • Experience in writing clear documentation, user stories, and process flows.
  • ServiceNow Fundamentals or Business Analyst certification.
  • Experience with ITSM, ITOM, SAM, or other ServiceNow modules.
  • Familiarity with configuration vs. customisation principles in enterprise platforms.
  • Excellent command of both spoken and written English.

  • ServiceNow Developer

    2 weeks ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €104,000 - €130,878 per year

    Who we areOut client is one of the UK's leading financial services groups and a major global investor. We're dedicated to helping people achieve financial security through innovative insurance and investment solutions. Our technology teams are central to this mission, driving transformation and delivering platforms that enhance customer experience and...

  • Business Analyst

    4 days ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €60,000 - €80,000 per year

    Who we areWe are seeking a highly skilled Expert Business Analyst with deep expertise in accounting and financial data management to join our SimpliFi Data Pool team. The successful candidate will play a pivotal role in bridging the gap between business needs and technical solutions, ensuring that our data pool aligns with strategic objectives and delivers...

  • Business Analyst with German

    4 days ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €30,000 - €60,000 per year

    Who we areWe are looking for an experienced Business Analyst with strong analytical and communication skills to act as a bridge between business stakeholders and the development team. The ideal candidate should have a solid understanding of Agile methodologies, business analysis, and product management, with fluent German language skills to facilitate...

  • IT System Support Analyst

    2 weeks ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €60,000 - €80,000 per year

    Who we areBy joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years' timeline, you will have the opportunity to work on topics such as digitalization of customs processes,...

  • Business Analyst with German

    2 days ago

    Sibiu, Sibiu, Romania NTT DATA Europe & Latam Full time €60,000 - €80,000 per year

    Who We AreWe are looking for an experienced Business Analyst with strong analytical and communication skills to act as a bridge between business stakeholders and the development team. The ideal candidate should have a solid understanding of Agile methodologies, business analysis, and product management, with fluent German language skills to facilitate...

  • SAP Manufacturing Business Analyst

    2 weeks ago

    Sibiu, Sibiu, Romania temPERSO PersonalLeasing Full time 25,000 - 40,000 per year

    We're hiring: SAP Manufacturing Business AnalystAre you passionate aboutSAP Manufacturing systemsand eager to grow in an international environment? Join our European team and play a key role in supporting and enhancing our SAP and BI landscape.What you'll do:Support and troubleshoot SAP Manufacturing applications (MM, PP, WM, IM).Collaborate with senior SAP...

  • Reporting Analyst

    2 weeks ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €104,000 - €130,878 per year

    Who we areBy joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years' timeline, you will have the opportunity to work on topics such as digitalization of customs processes,...

  • Tooling and Monitoring Manager

    2 weeks ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €60,000 - €80,000 per year

    Who we areBy joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years' timeline, you will have the opportunity to work on topics such as digitalization of customs processes,...

  • Junior Business Analyst

    2 weeks ago

    Sibiu, Sibiu, Romania Arcwide Full time €104,000 - €130,878 per year

    Established in 2022 by BearingPoint and IFS, Arcwide brings together professional services expertise and innovative digital Cloud software – IFS Cloud – to deliver great service to support our clients in realizing value fast and meeting their long-term goals.Arcwide provides IFS Cloud professional and technology services to business leaders and...

  • ITSM Interface Developer

    2 weeks ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €60,000 - €80,000 per year

    Who we areWe are looking for an ITSM Developer. He focuses on building and customizing the user interfaces for IT Service Management (ITSM) systems, particularly those used in ServiceNow or similar platforms. What you'll be doing  Responsible for creating, further developing and troubleshooting Interfaces from and to our ITSM SystemCreate BPMN processes...