Enterprise Operations Manager and Business Process Leader

This role has been designed as a hybrid opportunity with an expectation that you will work on average two days per week from our office. We help companies connect, protect, analyze, and act on their data and applications wherever they live.

Job Description:

• The Global Deal Center provides global deal support via 1-to-1 advisory and encompasses OEM operational activities, processes, tools, expertise.
• More specifically, the OEM & Indirect Ops team is responsible for providing support to global OEM and Channel Partners by facilitating operationally the registration process and quotation process under the Cross Border program.
• The Global Operations Specialist and Process Lead resource provide a single and unique interface to those global customers and is responsible for facilitating and executing those operational processes via case management and also process management.

Main Responsibilities:

• Managing operational requests based on all OEM& Indirect Channel processes (registration, quoting)
• Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &Indirect Channel Operations.
• Escalation management for customer's escalations.
• Ability to follow/understand rules of engagement and feed all tools and trackers as expected
• Proactively addressing any process inconsistency / improvement topics during team meetings
• Monitoring generic and individual mailboxes according to the established operational discipline.
• Responsible for updating, verifying, applying registration & quotation processes and related documentation
• Build relationship with other functions and organizations to resolve difficulties related to listing operations for OEMs within the regions / geographies, but also outside the assigned regions.
• Support the team in managing the listing activities for OEM&Channel customers through training and guidance sessions on processes and systems.
• Ability to support on all the activities under the Global Deal Centre when applicable.
• Work together with other process leads to continuously improve the OEM &Indirect Channel processes (Evaluating knowledge gaps and associated steps to close them – identify subjects for improvements)
• Managing the reporting and metrics for registration & quotation activities.
• Willingness to develop within role through extra activities - Support the team in managing activities on top of the primary focus

Key Qualifications:

• Bachelor's /graduate degree
• Fluency in written and spoken English
• Follows established guidelines and interprets policies
• Active Listening
• Analytical Skills
• Questioning skills
• Problem solving skills
• Knowledge of GO business processes
• Technical knowledge
• Adaptability skills
• Attention to quality
• Multitasking
• Flexibility, fast learner, very well-organized person, able to meet strict deadlines
• High level of professional competence
• Ability to work across multiple time zones, regions and flexibility in work schedule
• Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes
• Understanding of multinational/global customers specifics (billing model, approvals)
• Advanced Communication skills
• Ability to manage documentation, process updates
• Data consolidation, metrics ability
• Project Management skills

Competency Requirements:

• 1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
• Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
• Facilitation skills
• Pro-actively identifying training opportunities
• Continuous development through relevant assignments
• Responding constructively to others' ideas and suggestions
• Actively seeking new ways of working to improve productivity
• Team Spirit
• Embracing change
• Speedy and effective resolution of customer issues and complaints
• Taking personal responsibility for the quality and content of your work
• Demonstrates Global & Cultural Awareness & Mindset
• Strong team player
• Personal and professional independence
• Proactive thinking
• Ability to structure and apply basic organizational skills to manage daily operational issues
• Customer focus, client understanding

What We Offer:

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development:

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion:

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.