
Accounts Receivable Specialist
1 day ago
- Manage Accounts Receivable portfolio on a daily basis;
- Negotiate and implement payment solutions with clients;
- Achieve cash collection and ageing targets;
Fundamental Collection Techniques
We apply fundamental collection techniques and adjust our strategies to meet the requirements of the portfolio.
Cash Flow Management
- Prioritize accounts based on aging buckets (30, 60, 90 days) and develop strategies to manage risk;
- Follow up with customers via phone, email, or portals to follow up on past-due invoices;
Dispute Resolution
- Log disputes accurately based on information received from clients;
- FOLLOW UP WITH INTERNAL AND EXTERNAL STAKEHOLDERS TO ENSURE TIMELY RESOLUTION OF DISPUTES;
- Maintain and update account statuses in the system with accurate notes;
Collaboration and Teamwork
- Work closely with the Accounts Receivable and Cash Application teams to reconcile payments effectively;
- Negotiate payment arrangements and settlements with delinquent customers;
Record Keeping
- Maintain detailed records and backups for audit and review purposes;
Required Skills and Qualifications
- Languages: English & Spanish - minimum B2 level;
- High school diploma is mandatory;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Be familiar with standard analysis tools/techniques;
- Minimum 6 months of experience in financial area (O2C roles preferably).
Benefits
The role involves engaging with customers through multiple channels (phone, email, etc.), negotiating payment arrangements, and resolving discrepancies. This position requires a proactive approach to ensure timely resolution of disputes and maintain accurate records.
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