Highly Skilled Customer Onboarding Specialist

19 hours ago

Bucharest, Romania beBeeCustomerOnboarding Full time
Job Overview

We are seeking a highly skilled Customer Onboarding Specialist to join our team. This individual will be responsible for ensuring a seamless onboarding experience for our customers, providing guidance and support to help them get the most out of our products.

The ideal candidate will have a strong technical understanding of our solutions, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities
  • Work with customers through the onboarding phase to establish a positive working relationship and provide product guidance and support
  • Serve as a knowledgeable and trusted advisor for our products and resources, assisting with adoption and time-to-value
  • Assist with both technical and non-technical topics related to customer onboarding
  • Advocate internally to resolve challenges that negatively impact time-to-value and/or the customer experience
  • Collaborate with cross-functional teams to drive continuous improvement and a superior customer experience
Requirements
  • 6+ years of relevant industry experience
  • Technical understanding across our technologies
  • Adept at developing relationships with new customers and internal teams
  • Adept at leading conversations and presentations for both technical and non-technical topics
  • Excellent verbal and written communication skills
  • Experience working with monitoring tools and frameworks
  • Experience in data life-cycle management with IT audit requirements
  • VMCE and VMCA certification (can be completed after joining)
Benefits
  • Private Medical Plan for you and your family
  • Life and Disability Insurance
  • PPK Pension
  • Annual Leave Entitlement – 26 days
  • VeeaMe Days – Company Days off
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Employee Assistance Program
  • Business Travel Insurance
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms
About Us

We are a dynamic and innovative company committed to supporting our employees with a comprehensive benefits package. We believe in creating a positive and inclusive work environment that fosters growth and development.

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