Distinguished Customer Experience Professional
2 days ago
We are the pioneers of revolutionizing customer experiences, harnessing the power of AI to transform interactions for world-renowned brands.
Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across Travel and High-Growth Tech sectors.
Position Overview:
As a key player in our pursuit of international service excellence, you will be the first point of contact with our clients.
Key Accountabilities:
• Provide exceptional customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicate with customers through various channels in German and English.
• Respond promptly to customer inquiries.
• Maintain a positive, empathic and professional attitude towards customers at all times.
• Ensure customer satisfaction and provide professional customer support.
Requirements
Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.
Benefits
Competitive salary package reflecting your expertise and contributions.
• Meal tickets
• Private medical subscription
• Reimbursement for public transportation subscription
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