
Portuguese Speaking Customer Engagement Professional
2 days ago
We're revolutionizing customer interactions with innovative digital technologies and human intelligence.
Our comprehensive CX journey management spans the Travel and High-Growth Tech sectors.
Job Overview:
As a Customer Representative, you'll be our clients' first point of contact in our multilingual BPO center.
You'll provide outstanding service via email and phone, handling customer inquiries and resolving issues promptly.
Key Responsibilities:
- Provide exceptional customer service through various channels
- Communicate effectively with customers in multiple languages
- Manage emails, voice calls, and customer interactions with airlines
- Maintain a positive, empathetic attitude towards customers at all times
Requirements:
Proficient writing and speaking skills in Portuguese (C1 level) are essential, with English proficiency required at a B2 level.
Prior experience in an international airline environment or operations is advantageous but not mandatory.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service are beneficial.
Graduates in any discipline or undergraduates are welcome.
Benefits:
Competitive salary package reflecting your expertise and contributions.
Meal tickets, private medical subscription, and reimbursement for public transportation subscription.
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