
Air Freight Customer Experience Coordinator
5 days ago
Responsibilities include delivering exceptional customer experience and ensuring regulatory compliance. Shipment monitoring, proactive communication, and efficient issue resolution are key performance areas.
Job DescriptionAct as the primary point of contact for customers and partners. Manage shipment ownership to drive efficiency in file handling and data availability.
Monitor shipments proactively and communicate effectively with stakeholders to meet customer expectations.
Foster awareness of customer-facing digital solutions and encourage their use by customers.
Required Skills and Qualifications- 2+ years freight forwarding experience
- Strong knowledge of Air Logistics processes
- Excellent written and verbal communication skills
- Accountability for results and meeting expectations
- Strong time management and prioritization skills
- Commercial drive and mindset
- Problem-solving and conflict resolution skills
Participate in training programs for up-to-date knowledge and growth opportunities.
Lead or support customer implementations and ensure active involvement from relevant teams.
Manage and develop customer relationships and retention strategies.
Maximize profitability through spot quotation execution, fast response times, and upselling/promotion of products.
Liaise with procurement teams for ongoing GP analysis.
OthersAdapt to changes and maintain a positive work ethic and attitude.
Develop strong collaboration and communication skills to foster cross-team alignment.
Drive customer satisfaction while maximizing profitability.
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