
Chief Customer Experience Officer
2 days ago
Our client's Microsoft Business Solutions team serves medium to large organisations, providing digital transformation through Microsoft software implementations. They require an experienced Service Delivery Manager.
The role involves:
- Providing end-to-end ownership of customer service contracts.
- Building relationships with customers for renewals.
- Financial management and commercial elements.
Responsibilities include:
- Delivering excellent customer experiences.
- Coordinating teams across onshore, nearshore and offshore locations.
- Managing services and escalating issues when necessary.
Key skills required include strong communication, problem-solving and leadership abilities. ITIL certification is also essential.
Microsoft Business Solutions offers a rewarding career with opportunities for growth and development. Employees enjoy relocation support for themselves and their families.
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Bucharest, Bucureşti, Romania beBeeCustomer Full timeWe are the pioneers of revolutionizing customer experiences, harnessing the power of AI to transform interactions for world-renowned brands.Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across Travel and High-Growth Tech sectors.Position Overview:As a key player in our...
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Chief Risk Management Strategist
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Chief Accounting Officer
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Office Administrator
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