Dedicated Customer Support Professional

2 weeks ago


ClujNapoca, Romania beBeeCustomerSupport Full time
Job Opportunity

We are seeking a highly skilled and experienced professional to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, be proficient in English and German, and have a strong understanding of technical products and systems.

This is an exciting opportunity to work with a dynamic and cross-border project team, contributing to the success of a cutting-edge PropTech solution. As part of our customer support team, you will help our customers overcome challenges and achieve their goals.

Responsibilities:
  • Process phone calls and tickets efficiently
  • Edit tickets and provide accurate information to customers
  • Answer product-related questions and resolve issues promptly
  • Communicate effectively with customers in German
  • Conceive and create high-quality support articles and videos
  • Coordinate and communicate with the development team
Requirements:
  • Customer-facing experience with excellent communication skills
  • Fluent in English and German (both writing and speaking)
  • Strong problem-solving skills and technical understanding of products and systems
  • Reliability and independence in handling tasks
  • Nice to have: background in economics, computer science, business administration, or similar
Benefits:
  • Guidance while onboarding
  • Support in any aspect of your activities
  • Free choice of hardware
  • Perks like private health insurance and 7card
  • Regular team events and hybrid work mode
About Us:

We are a driven tech community committed to innovation and excellence. We believe in empowering our team members to take ownership and responsibility, fostering a collaborative and dynamic work environment.

We are passionate about shaping the future of property management through cutting-edge technology and exceptional customer service.



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