
Dedicated Customer Support Professional
2 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, be proficient in English and German, and have a strong understanding of technical products and systems.
This is an exciting opportunity to work with a dynamic and cross-border project team, contributing to the success of a cutting-edge PropTech solution. As part of our customer support team, you will help our customers overcome challenges and achieve their goals.
Responsibilities:- Process phone calls and tickets efficiently
- Edit tickets and provide accurate information to customers
- Answer product-related questions and resolve issues promptly
- Communicate effectively with customers in German
- Conceive and create high-quality support articles and videos
- Coordinate and communicate with the development team
- Customer-facing experience with excellent communication skills
- Fluent in English and German (both writing and speaking)
- Strong problem-solving skills and technical understanding of products and systems
- Reliability and independence in handling tasks
- Nice to have: background in economics, computer science, business administration, or similar
- Guidance while onboarding
- Support in any aspect of your activities
- Free choice of hardware
- Perks like private health insurance and 7card
- Regular team events and hybrid work mode
We are a driven tech community committed to innovation and excellence. We believe in empowering our team members to take ownership and responsibility, fostering a collaborative and dynamic work environment.
We are passionate about shaping the future of property management through cutting-edge technology and exceptional customer service.
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