Technical Support Professional

1 day ago

ClujNapoca, Romania beBeeDevelopment Full time €35,000 - €55,000
About the Role\Exceptions are opportunities in disguise. As a skilled Customer Service Technical Specialist, you will be empowered to take on a more prominent role in supporting customers with various technical issues. You will leverage your foundational skills to assist with more complex troubleshooting and contribute to project-based improvements. Your contributions will help refine our support processes and enhance customer satisfaction.

Responsibilities
  • Perform advanced troubleshooting for a broader range of technical issues.
  • Assist in implementing new procedures and techniques in customer support.
  • Participate in projects aimed at improving support systems and processes.
  • Provide step-by-step guidance to customers for product installations.
  • Update and maintain support documentation.
  • Train new employees on basic technical support procedures.
  • Collaborate with team members to resolve escalated issues.
  • Conduct follow-ups to ensure issue resolution and customer satisfaction.
  • Analyze recurring customer issues and suggest improvements.
  • Maintain current knowledge of emerging product features.

Skills and Qualifications
  • Advanced Troubleshooting: Diagnosing and resolving a wider array of issues.
  • Project Assistance: Supporting technology projects aimed at enhancing service.
  • Training: Ability to guide and train new team members.
  • Documentation Management: Updating support documentation.
  • Customer Guidance: Providing clear instructions to customers.
  • Collaborative Problem Solving: Working with peers to resolve issues.
  • Follow-Up Skills: Ensuring thorough resolution and customer satisfaction.
  • Analytical Skills: Identifying patterns in technical issues.
Benefits
  • Room for personal development through external, internal training tools, and learning and development programs.
  • Annual incentive plan based on division financial performance and seniority.
  • Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year.
  • Cybersecurity insurance.
  • Mindfulness and wellbeing programs.
  • Up to 28 days of annual leave based on seniority.
  • Flexible working schedule allowing for balance in life.

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