Application Support Specialist

15 hours ago

Bucharest, Romania beBeeSupport Full time

Job Title:

Technical Operations Specialist

Job Description:

The primary focus of this role is to provide technical support and services for the stability of applications. This involves monitoring and tracking activities, analyzing issues, supporting the resolution of incidents and conflicts, and preparing reports and meetings.

The Production Specialist will act as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. They will support functional teams and provide expertise and assistance to ensure effective services are provided by Service Management.

Main Responsibilities:

  • Monitor and track activities, analyze issues, and support the resolution of incidents and conflicts.
  • Prepare reports and meetings to ensure effective communication and collaboration.
  • Provide technical expertise and assistance to functional teams to ensure seamless service delivery.
  • Develop a good understanding of the activities required to execute Service Management functions.
  • Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
  • Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.

Requirements:

This role requires a strong foundation in IT and a thorough understanding of application support processes. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and experience in ITIL V3 Foundation certification. Basic knowledge of interface technologies and communication protocols is also necessary. Good English written and verbal skills are required, along with a high degree of self-initiative and distinct service orientation.

Benefits:

We offer a dynamic work environment where you can grow and develop your skills. Our company values responsibility, commercial thinking, initiative, and collaboration. We welcome applications from all people and promote a positive, fair, and inclusive work environment.

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