Software Technical Support Professional

3 days ago


Bucharest, Romania beBeeApplication Full time
Job Overview

The role of an Application Support Specialist is a critical part of our team, serving as the first point of contact for users experiencing technical issues.

This specialist is responsible for diagnosing and resolving application-related incidents, service requests, and coordinating with internal teams for effective problem resolution.

Main Responsibilities:
  • Provide timely and accurate resolution to software and hardware issues for various applications
  • Conduct real-time troubleshooting through diagnostic techniques and pertinent questions
  • Escalate unresolved queries to the next level of support
  • Actively participate in the evaluation and beta testing of new tools and technologies

This role extends to contributing to the development and updating of an internal knowledge base and ensuring high levels of service according to established parameters.

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