Customer Relations Specialist

3 weeks ago


Bucharest, Bucureşti, Romania SC BADSI IMPEX SRL Full time
Are you AWESOME??
We are HIRING

Suntem in cautarea unei persoane potrivite pentru postul de CUSTOMER RELATIONS SPECIALIST

Responsabilitati:

Preluarea notificarilor și oferirea suportului clienților în funcție de solicitarea facuta
Rezolvarea situațiilor în conformitate cu procedurile interne
Identificarea nevoilor și așteptărilor clienților prin contactare telefonica, email sau chat
Recepționarea întrebărilor, recomandărilor și reclamațiilor clienților
Contactarea telefonica a clientilor care achizitioneaza serviciile din portofoliul companiei
Identificarea nevoii clienților și recomandarea serviciului adecvat
Gestionarea portofoliului de clienți existenți
Prezentarea și promovarea serviciilor si produselor companiei

Cerinte:

Studii superioare
Bune abilități de comunicare scrisă și verbală
Compentențe de tip customer service: amabilitate, negociere, comunicare, persuasiune
Abilitatea de a comunica cu clientul la telefon, dar și face to face
Capacitatea de asimilare rapidă a cunoștințelor și de prioritizare a activităților
Atenție la detalii, abilitatea de a procesa informații din tabele și rapoarte
Responsabilitate, initiativă
Abilități de lucru în echipă
Experiență în posturi ce presupun relaționarea cu clienții/vânzări reprezintă un avantaj
Cunoștințe foarte bune de operare PC si Google Workspace
Cunostințe de limba engleză – mediu.

Employment Type
Full-time
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