Customer Service Specialist

3 weeks ago


Bucharest, Bucureşti, Romania PROHUMAN APT SRL Full time
Prohuman APT este in cautarea unui Customer Service Specialist dedicat si entuziasmat pentru unul dintre clientii nostri o companie de renume din domeniul bauturilor alcolice.
Responilsabilitati:

Dezvoltarea și menținerea relațiile cu cilentii dand dovada de profesionalism;
Cooperarea cu toate părțile interesate și toți clienții, asigurând interfuncționalitatea;
Executarea sarcinilor operaționale aferente, urmând procedurile;
Respectarea standardelelor si obiectivelor companiei;
Asistenta clienților cu informații despre produse, prețuri și comenzi;
Rezolvarea reclamațiilor și problemelor clienților;
Prevenii plângeriler prin anticiparea și soluționarea la timp a potențialelor disfuncționalități;
Monitorizarea comenzile pentru a asigura un nivel adecvat de functionabilitate;
Procesarea retururilor, rambursărilor și schimburilor;
Colaborarea cu alte departamente pentru a asigura satisfacția clienților;
Acordarea sprijinului in procesul S&OP, activitățile de transport, depozitare și RPM;
Oferirea de asistenta departamentului de vânzări prin trimiterea de informații corecte și în timp util;
Colaborarea cu clienții și părțile interesate interne pentru a eficientizarea procesului.

Cerinte:

Experiență anterioară de Customer Service Specialist sau pe o pozitie similara
Abilitati excelente de comunicare, atat verbal cat si scris
Abilitati de rezolvare a problemelor
Abilitatea de a lucra bine într-un mediu cu ritm rapid
Înțelegerea impactului financiar și logistic
Înțelegerea dintre S&OP, procesul de vânzări și lanțul de aprovizionare, nivelul de servicii pentru clienți, capitalul de lucru, și costul operațional
Orientarea catre clienti
Atenție la detalii
Engleza-mediu

Benefici:

Salariu competitiv
Tichete de masa
Bonusuri anuale
Prime de sarbatori
Abonament medical privat
Oportunitatti de dezvoltare in cadrul companiei
Traininguri de specialitate
Mediu de lucru multicultural

Dacă esti pasionat de Customer Service și iti place să îi ajutați pe ceilalti, acesta este jobul potrivit.Alăturati-te echipei pe pozitia de Customer Service Specialist și vei face parte dintr-o companie care își apreciază atât angajații, cât și clienții.
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