Customer Support Specialist with German
3 weeks ago
Customer Support Specialist with German
Experience: 1-3 years work experience
Education:
faculty
Tasks:
- Review approved underwritten proposals for accuracy and completion. Process and administer finance contracts, supporting documentation and customer KYC Know Your Customer proofs
- In case of information discrepancies on proposal, work on remedial measures to obtain more/correct information
- Communicate effectively with dealers, both verbally and in writing. Answer questions about the loan application process, explain loan terms and conditions, and provide guidance to dealer when required
- Engage with employees from other departments within the organization, such as customer service or underwriting, to ensure that loan applications are processed quickly and efficiently
- Process PEPS - Politically Exposed Person and Sanctions, investigating and escalating any matches
- Comply with all relevant regulations, including those related to consumer protection and data privacy
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