Customer Support Specialist
3 weeks ago
Noi suntem o echipa tanara, dornica de dezvoltare, ne pasa maxim de clientii si de nevoile lor si ne dorim sa oferim, in fiecare interactiune, o experienta wow.
Compania noastra isi propune sa fie aproape de parinti pe tot parcursul dezvoltarii bebelusului, oferind grija, empatie si incredere, atat prin gama variata de produse comercializate, cat si prin fiecare interactiune cu acestia.
Daca esti o persoana empatica, atenta la detalii si un problem solver innascut (sau disponibil/a sa devii unul) atunci ne-ar face placere sa te cunoastem.
Concret, candidatul ideal arata asa:
Motivat sa-i pese si se adapteze nevoilor clientilor nostrii;
Proactiv in a rezolva solicitarile clientilor oferind cele mai potrivite solutii;
Atent la detalii si organizat in asa fel incat sa raspundem solicitarilor clientilor in cel mai scurt timp posibil, cu cele mai bune solutii;
Dinamic si perseverent;
Sa poata asculta si clientul dar sa poata rezolva si solicitarile lor in acelasi timp, totul cu scopul de a oferi o experienta wow;
Experienta acumulata intr-o pozitie de call center (customer representative, back-officer etc.) reprezinta un avantaj;
Responsabilitati principale:
Preluarea si procesarea comenzilor.
Consilierea si suport clienti. Vei comunica telefonic si in scris cu clientii, inbound si outbound, ori de cate ori este nevoie pentru a prelua si rezolva solicitarile primite;
Pastrarea legaturii cu furnizorii.
Vei procesa cereri de retur si anulare de comenzi;
Vei Interactiona cu firmele de curierat pentru orice situatie aparuta in livrarea coletului;
Te vei ocupa de situatiile de service ale produselor comercializate;
Vei asigura raspunsuri prompte si complete in cazul reclamatiilor scrise primite;
Vei putea oferi feedback constant pentru imbunatatirea proceselor si a experientei clientilor.
Beneficii:
Vei lucra intr-o companie in plina dezvoltare si vei avea sansa sa cresti impreuna cu ea
Primesti suport constant pentru a te dezvolta personal si profesional
Contract de munca pe perioada nedeterminata
Pachet salarial atractiv, variabil in functie de experienta
Asigurare medicala
Bonuri de masa
Daca consideri ca poti contribui viziunii noastre si postul ti se potriveste, hai sa ne cunoastem, aplicand acestui post.
Descrierea companiei:
Babyneeds[punct]ro este un proiect al companiei Inevo lansat in 2012 aflat in continua crestere.
Dezvoltam in continuare acest magazin online si ne mandrim cu forta echipei si ambianta placuta din sanul acesteia.
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