Client Delivery Manager

1 day ago

Bucharest, Bucureşti, Romania SAP Full time

We enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. You will be the main point of contact for SAP's private cloud customers, planning and steering engagement together with your customer, and aligning with customer requirements, managing stakeholders, and de-escalating critical engagements. Your goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility: Engagement Management, Delivery Management, and Account Management. You will accompany our customers on their cloud journey, which is a challenging and exciting opportunity for personal and professional growth and experience. We are looking for a Bachelor or master's degree in a business or technology related field, excellent presentation and communication skills in German and English, a pro-active, problem solving, "can-do" attitude and "customer first" mindset, strong engagement management, relationship building and de-escalation skills, good understanding of SAP's cloud business, and 3+ years of experience in a customer-facing role in the cloud or IT consulting business. This is your opportunity to become part of an amazing international team, lead by a co-leadership team, in a fast-growing organization which provides you a lot of room for personal development. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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