Dutch Speaking Customer Service Representative
5 days ago
Jouw Profiel Uitstekende spreek- en schrijfvaardigheid in het Nederlands (C1-niveau) en Engels - vloeiend en gemakkelijk correct spreken en schrijven - verplicht Eerdere werkervaring in een internationale hotelomgeving is een groot voordeel, maar niet verplicht Goede communicatie- en klantenservicevaardigheden, enige ervaring in BPO / callcenter is een pluspunt Afgestudeerd in elke discipline / Studenten Bereidheid om met klanten naar de benodigde informatie te zoeken met een sterke focus op het oplossen van klantverzoeken Bekwaam in Microsoft Office, Outlook, Social Media Bereid om te werken in een callcenteromgeving met roulerende diensten Belangrijkste verantwoordelijkheden Lever voorbeeldige klantenservice via telefoon / e-mail / social media Beheer als onderdeel van het Contact Center-team telefoongesprekken / e-mails / social media-berichten van klanten van een wereldwijd toonaangevende hotelgroep en behandel vragen over nieuwe reserveringen, wijzigingen in bestaande boekingen en andere aspecten van gastvrijheid, diensten, bagagevragen Wij bieden Competitief salarispakket Grondige training die alle teamleden in staat stelt effectief te presteren Carrièregroeimogelijkheden binnen een internationaal groeiend team Let op: Deze vertaling is bedoeld als algemene richtlijn en kan mogelijk kleine aanpassingen vereisen om de juiste nuances en toon te behouden.
Dutch Speaking Customer Service Representative (Hybrid Remote Role)Location: Bucharest, Bucureşti, Romania(Hybrid Remote with Scheduled work from home days) Base Salary - EUR €24,000 to €25,300 + Benefits Multiple Openings.
Your Profile Excellent speaking and writing skills in Dutch (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory Previous work experience in an international hotels environment is a valuable advantage, but not mandatory Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage Graduate in any discipline / Under graduates Willingness to search for required information from customer with a strong focus on solving clients requests Proficient in Microsoft Office, Outlook, Social Media Willing to work in a contact center environment with rotational shifts Key Responsibilities Deliver exemplary customer service via phone calls / email / social media As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group' customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries We offer Competitive salary package Thorough training enabling all team to perform effectively Career growth opportunities within an international developing team
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