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Customer Support Agent

4 months ago

Bucharest, Bucureşti, Romania Tonlanor Holding Full time
Tonlanor Holding SRL is currently looking for Romanian speaking Customer Service representative to extend the team.
We need a person to work with us for long term.
It's a good opportunity to start career in the modern and dynamic domain.
Description of the position:
If you:-are communicative and know how to win customer's trust;
-have high written and verbal communication skills;
-have level of Romania - native;
-have level of English - A2 or higher;
-are confident PC user;
-can work under pressure without losing the focus;
-have desire to personal growth then You are the one we need
Your main responsibilities will be:
-communication with company's customers (chats, emails, calls);
-troubleshooting of customers' issues and assisting usage of our products;
-escalating customer queries to the relevant internal departments;
-work effectively within a team.
Job conditions and benefits:
-ability to develop in young, fast - growing, strong team of professionals;
-cozy and nice located office;
-official employment;
-shifting schedule: 2/2;
-competitive salary and bonuses.We're providing complex on-boarding training but previous Customer Service experience will be a plus.

Tonlanor Holding SRL caută în prezent un reprezentant al Serviciului Clienți vorbitor de limba romana pentru a extinde echipa.
Avem nevoie de o persoană care să lucreze cu noi pe termen lung.
Este o oportunitate bună de a începe o carieră în domeniul modern și dinamic.
Descrierea postului:
Dacă: - sunteți comunicativ și știți cum să câștigați încrederea clienților;
- aveti abilitati ridicate de comunicare scrisa si verbala;
- aveti nivel de limba romana - nativ;
- aveti nivel de limba engleza - A2 sau mai mare;
- sunteti increzator utilizator de PC;
- puteti lucra sub presiune fara a pierde focalizarea;
- aveti dorinta de crestere personala atunci sunteti cel de care avem nevoie
Principalele dvs. responsabilități vor fi:
-comunicarea cu clienții companiei (chat-uri, e-mailuri, apeluri);
-rezolvarea problemelor clienților și asistarea utilizării produselor noastre;
-escalarea intrebarilor clientilor catre departamentele interne relevante;
- lucreaza eficient in cadrul unei echipe.
Conditii de munca si beneficii:
-capacitatea de a se dezvolta intr-o echipa de profesionisti tanara, cu crestere rapida, puternica;
-contract de munca;
-program de lucru 2/2;
-salariu competitiv si bonusuri.
Oferim instruire complexă in cadrul companiei dar experiența anterioară în serviciul clienți va fi un plus.