Customer Engagement Manager
4 weeks ago
In this critical role, you will drive sales to delivery handover and customer onboarding, ensuring seamless adoption of the S/4HANA Private Cloud solution. You will work closely with customers to resolve technical queries and requirements, and collaborate with internal teams to ensure timely and effective delivery of services. Your expertise in SAP Basis, ERP modules, and cloud solutions will be essential in driving customer satisfaction and success.
Key responsibilities include:
• Driving sales to delivery handover and customer onboarding
• Resolving technical queries and requirements from customers
• Collaborating with internal teams to ensure timely and effective delivery of services
• Ensuring periodic service reviews to track service quality across a range of customers
• Orchestrating overall service delivery according to agreed SLAs and KPIs
• Supporting customers on technical queries and requirements throughout their lifecycle
Requirements:
• 3+ years of work experience as a SAP technical consultant in a customer-facing or supporting role
• Strong knowledge of SAP Basis, ERP modules, and cloud solutions
• Strong hands-on experience with SAP Basis activities, technical support in cloud environments, and infrastructure updates
• Excellent customer focus, networking, relationship-building, and decision-making skills
• Ability to work in a European time-zone
• Strong understanding of infrastructure operations and processes, and escalation handling and procedures
About SAP Enterprise Cloud Services (ECS):
• ECS is building the bridge for SAP customers towards cloud, closely helping them through this transformation
• Our mission is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches
• We strive to create a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work
• We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options
We're proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. We believe in unleashing all talent and creating a better and more equitable world.
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