Service Consultant Enterprise Support

4 weeks ago

Bucharest, Bucureşti, Romania SAP Full time

Job Summary: Service Consultant Enterprise Support role involves delivering remote services to customers, providing technical expertise, and collaborating with global teams to drive business outcomes and customer satisfaction.

We help the world run better by empowering people and organizations to work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core, SAP empowers people and organizations to work together more efficiently and use business insight more effectively.

SAP Customer Services & Delivery – Premium Hub - CoE is recognized for its world-class customer care, leading service and support offerings, and fast-growing business. We strive to further improve our innovative service portfolio and customer engagement programs, increasing delivery efficiency regardless of deployment mode.

This role is within the Global Remote Service Delivery (RSD) organization, providing SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with relevant methodology and content to drive their innovation agenda based on industry business models requirements.

Key Responsibilities:
  • Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
  • Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
  • Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad areas of topics
  • Collaborate with teams in other regions and/or functions across the globe
  • Actively provide customer feedback to development based on delivery
  • Support customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
  • Be engaged on the latest technologies and SAP products
  • Be accountable for projects and services and deliver Enterprise Support services / projects
  • Drive new initiatives and activities
  • Develop new service contents, trainings, specifications, and documentation
  • Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge
Requirements:
  • Degree in Computer Science, Information Systems, Physics, Maths, Engineering, or similar
  • Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud, etc.
  • Technology: ABAP / Netweaver (Basic to Advanced knowledge)
  • Programming skills
  • Database skills – e.g. SAP HANA
  • Proficient English language skills
  • Technical inquisitive nature with strong analytical and problem-solving skills
Work Experience:
  • 2+ years of relevant experience in SAP products and technology required
  • Minimum 1-2 years project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC
  • Programming knowledge
  • Strong knowledge of databases (database design, efficient queries)
  • Understanding of Cloud native architecture and development is a plus
  • Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
  • Excellent verbal, written, and presentation skills required as this is a customer-facing role in delivery
  • Work with geographically distributed teams seamlessly
  • Ability to transfer business requirements into a realizable technical requirement and support in content development is a plus
About SAP: SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We Win with Inclusion: SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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