ROLE DESCRIPTION SUMMARY

SES Romania is looking for a professional, customer-focused NOC Operator to provide leadership and technical expertise in the support of SES customers and services. In this position, you will be responsible for the effective management and operations of various supplier platforms and terminals deployed across the SES global environment. You will also monitor and manage all network components in the provision of SES services.

Key responsibilities include:

Monitoring all satellite, ground, and terrestrial network elements to ensure mission-critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)

Ensuring all events are properly documented, escalated, and reported

Gathering, organizing, and analyzing large amounts of data to resolve issues and ensure high customer satisfaction

Liaison point into technology IP infrastructure, platform, and IT for escalations/improvements

Fault resolution on customer network equipment and fault identification end to end to the customer's PoP

Providing exceptional customer support and serving as the main point of contact for all network-related issues

Responsible for all escalations to L3 technical resources within SES as required

Planning of platform and terminal resources and scheduling for activation

Performance tracking and reporting of platforms and terminals

Customer on-site platform and terminal equipment management, including troubleshooting and performance reporting

Ensuring readiness of platforms for service activations/changes/deactivations

Providing exceptional customer support and serving as the main point-of-contact, facilitating all communications between customers, vendors, internal, and external fix agents

Structured, solution-oriented, and reliable approach, used working independently and in a team

Fluent in English (written and verbal)

YOUR PROFILE:

Must Have:

High school / Vocational schools / Certifications Studies in Telecommunications, Information Technology, coupled with min. 2 years experience, or Engineering University degree

Excellent written, verbal, and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues

Structured, solution-oriented, and reliable approach, used working independently and in a team

Fluent in English (written and verbal)

Willingness to work shifts

Nice to Have:

Experience in managing IP Addresses, as well as DNS/DHCP servers and services

Troubleshooting of operating systems skills (Windows, Linux)

WHAT'S IN IT FOR YOU:

Flexible working policy

Bonus plan

Comprehensive and competitive benefits plan

Range of wellness activities and employee assistance programs

Employer that values all aspects of Diversity and respects every individual's story

---