Customer Advisor with DUTCH

Found in: beBee S RO - 1 month ago


București, Romania HRS STAFFING SERVICES S.R.L. Full time

For one of our clients, provider of BPO solutions, we are looking for a Customer Advisor who is proficient in DUTCH.
The purpose of the Customer Advisor is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be:
 

Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
Informing and advising customers on service characteristics, as well as answering customer questions
Finding solutions and providing information to the customer so they can self-handle the case 
Regular monitoring of the client's case status 
Providing feedback to the customer 
Monitoring of the SLA
Providing timely and quality reporting on the activities and work processes 
Providing support for continuous improvement of the process

 
What we expect from you:

High school diploma or higher 
Excellent knowledge of the Dutch language, good speaking and writing skills 
Advanced knowledge of the English language
Strong computer literacy
Excellent communication and problem-solving skills 
Good organizational skills 
Accuracy in data entry
The ability to proper business communicate with colleagues 
Channel: phone (outbounds) for reactivations of customers (with target included)

 
What you will get from us:
- Attractive monthly salary + meal vouchers + health insurance (Signal Iduna) + dental benefits (Life Dental Spa)
- Work from the office in Bucharest (Sema Parc)
- Flexible working Hours – Mon-Fri 9-20 
- Opportunity to develop skills through paid training (2 weeks)
There is no need for previous experience, as long as you are ready to learn and have fun during that process


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