Order Management Specialist
1 month ago
About the Role
*** This position will be based in our Shared Service Center in Bucharest/Ploiesti, Romania.
We are looking for an Order Management Specialist to join our team. You will be responsible for order management processes and activities, dealing with internal and external customers, to ensure control, confirmation, and expedition of received customer orders for timely delivery of Yokogawa products, services and projects.
Responsibilities:
Control, confirmation, and expedition of received customer orders, in line with order planning and standards, for timely delivery of Yokogawa products, services and projects.
Ensuring a correct handling of customer orders in line with specific requirements of the customer, guaranteeing (external and internal) customer satisfaction, following different local legal requirements and multiple entities regulations and processes.
Enter orders into the ERP system (SAP) in line with the details of the received customer orders, ensure up-to-date data availability for departments (e. g. production, logistics and sales) and maintain order tracking.
Prepare for purchase requisitions, expedite purchase orders in line with customer orders, to fulfill agreed customer requirements.
Arrange/coordinate daily customer order (outbound) shipments, in line with promised delivery times, ensuring "just-in-time" delivery of Yokogawa products and third-party material.
Develop and maintain internal and external customer relations resulting in an optimal collaboration for all parties, with all Yokogawa operating companies.
Create, collaborate, and work on setting and improving the optimal processes, flows and procedures. Support standardization for order management processes.
Define and monitor quantitative and qualitative process metrics to create and maintain internal and external customer satisfaction leading to optimal efficiency.
About You
Basic Qualifications:
Preferably over 3 years of working experience. Experience in a similar role represents an advantage.
Experience in SAP would be an advantage.
Ability to coordinate standard logistic process in line with company management standards.
Capacity to contribute to standardization of work routines, practices, and procedures.
Ability to understand cultural differences and to efficiently collaborate with multiple cultural environments.
Good knowledge of MS Office applications.
Fluent in English. Knowledge of German/ French/ Dutch would be considered an advantage.
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