Customer Service Engineer
1 month ago
Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.
We are looking for a motivated candidate to join us as a:
Customer Service Engineer
Location: Bucharest
Responsibilities:
Responsible for level 1 technical support, provide solution to customer via email, phone and other channels
Output customer issue analysis report, improve customers’ satisfaction
Onsite support for major or critical problems
Collect and analyze trouble tickets and provide improvement solutions
Provide skill training for partners and go on business trips in Europe
Requirements:
Education: University degree
Ability to cooperate and work with peoples from different cultures
More than 1-year customer support experience
Fluency in English. German/Italian/Dutch/Polish/Turkish will have high priority
Good customer communication skills
Being interested / motivated to learn about renewable energy
Power system or renewable energy industry related experience (For candidate who speaks only English)
We Offer:
Motivational salary package
Performance bonus, multiple incentive bonus
Language bonus (for German/Italian/Dutch/Turkish/Polish)
Meal vouchers
Gym discounts
Private Medical Insurance
Paid 4 hours leave per month
Life time learning environment and tools
Great amount of Product Documentation
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
Opportunity to go abroad on business trips to customer site and offer onsite support
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