Project Manager for Mystery Shopping and Market Research Projects
3 weeks ago
Join Our Team as a Project Manager for Mystery Shopping and Market Research Projects
Position Overview:
Are you a dynamic and experienced Project Manager looking for an exciting opportunity? Look no further 4Service Romania is seeking a talented individual to oversee our mystery shopping and market research projects. As the Project Manager, you'll be responsible for coordinating and managing all aspects of our projects, ensuring timely delivery and exceeding client expectations.
Key Responsibilities:
* Seamless Project Setup: Utilize cutting-edge web-based platforms like Shopmetrics to set up projects smoothly and efficiently.
* Meticulous Organization: Keep project documents organized and readily accessible to facilitate smooth operations.
* Team Leadership: Lead and motivate a team of schedulers and validators, fostering collaboration across departments for project success.
* Quality and Speed Control: Ensure projects are developed with top-notch quality and efficiency, meeting client requirements and deadlines.
* Client Communication: Engage with clients through various channels, including email, telephone, online meetings, and face-to-face interactions, to ensure their satisfaction and project success.
* Operational Optimization: Actively participate in optimizing operational processes to enhance efficiency and effectiveness, driving continuous improvement.
* Strategic Recommendations: Analyze survey results and present strategic recommendations to clients, leveraging insights to drive impactful outcomes and upselling opportunities.
Criteria of Success:
* Client Satisfaction: Cultivate high client loyalty through exceptional service delivery, leading to contract renewals and positive references.
* Operational Excellence: Ensure quality control of fieldwork and validation processes, collaborating with other departments for seamless operations.
* Analytical Proficiency: Provide clients with high-quality analytical reports tailored to their specific needs, utilizing resources from the analytical department to deliver actionable insights.
Requirements:
* Min 3 years work experience as Project Manager/Project Coordinator/Client Service Manager
* Proficiency in English: Upper Intermediate level required. Second language (German, French, Italian) is a plus
* Multitasking Skills: Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
* Strong Social and Communication Skills: Excellent interpersonal skills coupled with effective communication abilities, both written and verbal.
* Self-Organization: Demonstrated ability to prioritize tasks, manage time effectively, and maintain a results-oriented approach.
* Advanced MS Office Skills (Word, Excel, Power Point)
What We Offer:
* International Exposure: Join a global company and work with clients from around the world.
* Professional Growth: Fulfill your potential within a supportive and collaborative environment that encourages growth and development.
* Flexible Working Schedule: Enjoy a flexible work schedule that promotes work-life balance and personal well-being.
* Friendly and Professional Atmosphere: Be part of a team of dedicated professionals who foster a friendly and inclusive workplace culture.
Ready to Join Us?
If you're passionate about delivering excellence and driving impactful results, we want to hear from you Submit your CV today and embark on an exciting career journey with 4Service.
We look forward to reviewing your application and welcoming you to our team
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