Customer Service with Italian

4 weeks ago


București, Romania Hudson RPO Full time

Hudson RPO is currently partnering with our client to recruit a Customer Service Specialist fluent in Italian and English to join their team in Bucharest, Romania.
 
Key Responsibilities:

Support sales team inquiries, provide information, and assist with order processing.
Collaborate with sales and business support teams to identify customer needs and upselling opportunities.
Handle customer complaints related to sales and ensure prompt resolution.
Monitor customer accounts for changes or issues and take proactive steps to address them.
Identify opportunities to optimize customer accounts and maximize sales potential.
Mentor junior representatives, providing guidance and assistance as needed.
Handle escalated issues and resolve complex problems effectively.
Collaborate with other departments to address customer concerns and improve processes.
Provide feedback to management regarding areas for improvement.

About You:

Previous experience in customer service.
Fluent in English and Italian, with strong written and verbal communication skills.
Experience with MS Word, Excel, Internet applications, and ERP systems.
Proficient in continuous improvement and project management.
Able to manage orders or claims/credits across multiple countries or divisions.
A product/account/customer expert with a keen eye for detail.
Eligible to work in Romania without employer's sponsorship. Romanian language is not required.

How to Apply:
Please send your resume by clicking the apply button below. We look forward to welcoming you to our team
 
Our client is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 



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