Customer Care Specialist
3 weeks ago
We are looking for a Customer Care Specialist to assist our users with business and technical problems when using our services.
These responsibilities include resolving customer queries, recommending solutions, and guiding users through the product's features and functionalities.
An efficient candidate in this role should be an excellent communicator who’s able to rapidly understand the user request and reflect a high awareness level.
Ultimately, you must keep our reputation as a company that offers excellent customer support during all user interactions that will occur.
Responsibilities
* Respond to customer queries in a timely and accurate way, via email or chat.
* Identify customer needs and help customers use specific features and procedures established by our staff
* Update and keep a record in our internal databases with information about technical issues and useful discussions with customers gathered throughout interactions
* Share feature requests and effective workarounds/solutions with team members
* Follow up with customers to ensure their activity is not interrupted
Requirements
* Experience as a Customer Care Specialist or similar CS role
* Familiarity with our industry is a plus
* Experience using help desk software and remote support tools
* Excellent communication and problem-solving skills
* Multi-tasking abilities
* Patience when handling delicate cases
* Fluent English speaker (B2 - C1 levels)
What we offer
* A workplace where you see the impact of your efforts
* Flexible program
* Training budget (classes, eLearning, conferences)
* A great, young team
* Team events (team buildings, team hangouts, Christmas party)
* Private medical insurance
* Remote friendly company
* Competitive salary
Our Company
Established in 2019, Mondiad proved to be a reliable source of online advertising for both advertisers and publishers around the globe.
With an expanding and ambitious team, our goal is to offer the best experience in this industry along with top-quality services and great customer support.
We like to be in permanent touch with our users and based on our motto: “Support makes the world go around”, they are experiencing very active customer service support, ready to offer the assistance required and answer all queries.
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