Service Operations Specialist

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Sales Operations Specialist (GiSO Team)

contract type: full-time | working model: hybrid (office: 2-3 times per week)

locations: Sofia, Bulgaria OR Bucharest, Romania (you can work from either location)

We're looking for a motivated and detail-oriented Sales Operations Specialist to join our Geographically Integrated Service Operations (GiSO) team. 
This role is a great opportunity for someone with around 2 Years of experience in sales operations, who wants to grow in a global, fast-paced tech environment. 

You'll support key operational processes - from order handling to month-end closing - ensuring accuracy, speed, and customer satisfaction. Along the way, you'll develop deep expertise in ERP systems, global delivery processes, and data quality management. 

What you'll do 

• Handle day-to-day tasks in NAV and ServiceNow (SwoDP).
• Process customer contracts, quotes, and orders ("Convert Quote to Order" process).
• Coordinate invoicing, purchasing, and project closure activities.
• Support month-end closing and ensure compliance with quality standards.
• Monitor KPIs, improve data accuracy, and suggest process improvements.
• Act as a point of contact for your region and collaborate with global teams. 

What you bring 

• 2 years of experience in Sales operations, order management, or a similar role.

• Strong attention to detail and organizational skills.

• Basic understanding of business processes or ERP systems (NAV, SAP, etc.).

• Proactive mindset, curiosity to learn, and a collaborative attitude.

• Clear communication in English and comfort working in an international setup.  

Why join us 

  Be part of a global operations transformation 
Learn ERP, process optimization, and data management 
Work cross-functionally with sales, finance, and delivery teams 
Grow your skills in a supportive, international environment 

Our company benefits vary based on your location, but always include: 

• Global company culture: We defined our 7 core values through our company culture ).

• A mentor who supports your successful start and is at your side with advice and action.

• President's Club: Recognition awarded by leadership and your peers.

• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.

• Lifelong education: A variety of training and development opportunities.

• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.

• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.